When this happens. iPad is working ok. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. on I changed "Authentication" to "Password" and clicked on "Save". It seems that my account SMTP setup was changed (without my input). 14-07-2019 As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. It is they that should investigate why other email providers don't have this problem. Anyone else experienced this and got any suggestions on how to proceed? All other emails to other systems have no issues. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Hopefully, we can get this resolved quickly. 26-08-2021 This is exactly the same as my issue - with the 993 / 465 too. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Accounts that are inactive for six months are deleted automatically. Typical script! I also feel slightly better I am not alone. on Go through and update your details for each one with your new email address. P.S. I have exactly the same problem and would love to get a solution. Please update the server configuration to continue connecting to this account", with the option to cancel or update. This isn't just a small delay. Apple disclaims any and all liability for the acts, But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 19-12-2022 15h22, on 8h29. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Just one other thing that might be relevant. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Sky allows former customers to keep their email account free of charge and indefinitely. We repeated the test and the same thing happened. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. I have a recent problem with my email service. None of the posts I have seen are the same as my problem however. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Emails from BTInternet.com not being received in Mail Email: timforrester@btinternet.com. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Doing so can save hundreds of pounds. Unable to send mails to btinternet addresses - Plusnet BT are blocking the complete domain which the sender is sending from. Yesterday, I managed to contact BT via webchat. 20h13. on Policies vary between broadband providers. Not receiving @btinternet email. For those that aren't arriving, things obviously get a little more involved. 26-08-2021 23-04-2021 09-07-2019 Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on It's not just that there has been a delay. 1) Set up an email address with a free service. It's good (???) 14h00, on Sadly not the same as my experience. It takes a while to get a reply from the Postmaster but they will respond. It might be worth changing your SMTP port to see if that helps. That sounds like something has been stuck in a queue somewhere. 23-04-2021 I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). They must realise that they have a dreadful name. The account I am using is Gmail (the google mail). 15h31. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Go back to: Email help. I consistently receive this warning:whenever I try. All postings and use of the content on this site are subject to the. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 20h31, on Solved: btinternet email server refusing to send outgoing - BT Examination of the message heads of the delayed emails might be informative. 19-12-2022 Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Thanks for your reply, Townman and thanks to Anne too. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. My BT email is not working - Apple Community Go back to . Tried on various devices with same result. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). BT allows former customers to access a basic form of their email account for free. on The problem usually resolves its self in a day or two. 14h08. You should however check that your email clients are using the correct settings as per this link. (The fix did not work until I had quit Mail and relaunched it. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Sending or receiving email. We do not allow any commercial relationship to affect our editorial independence. You may have to register before you can post: click the register link above to proceed. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. What can we help with? There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. To start the conversation again, simply All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Our Gmail accounts work on all our devices. 18h40. . This is a BT residential customer to customer forum. 11h33 What does this mean? 2 days ago I suddenly stopped being able to send emails and get the message below. 6h00. 11-07-2019 Has anyone else encountered this and found a solution ? 'I have always used the same email address,' says Dave, 79, from Cambridge. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. You can link any BT email address to another broadband or Premium email billing account. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Copyright 1995-2023 eBay Inc. All Rights Reserved. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Hi So hardly time for a timeout to have occurred. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Delays in Emails being delivered can arise from a multitude of reasons. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. for DISH Protect Silver unless you call to cancel. Emails to btinternet are blocked - how can we fix this? - BT Broadband I can't send emails from my btinternet account on my iPhone , updated Log in issues. It is very annoying, I hope you guys reach me out soon. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Those who leave have their email account terminated and closed 90 days later. Also one of the two that I received recently was sent in December. Townman, Gandalf. 2 users liked/thanked this post: I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I expect that they are simply burying their heads in the sand and do not look at all. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. A workaround would be to use another SMTP - for example gmail if you have a google account. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. mingoslkd, call I anybody else having this problem. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com on I cannot find an obvious way of asking bt about this! That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Many have had the same address since they first went online many years ago. 26-08-2021 Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 10h59. I have the exact same problem. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 15h27, on 23-04-2021 Below is an article to help guide you through the process. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on Emails being blocked which we send to btinternet.c - BT Community That helps us fund This Is Money, and keep it free to use. 25-08-2021 I am using the Outlook app on a Samsung phone. Page 1 of 2 1 2 Last 9h25 You can send and receive messages, but not actively manage the account. I exited and restarted Mail and was then able to send emails again. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. This amount includes applicable customs duties, taxes, brokerage and other fees. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Have you had the chance to check if the issue persists on a different user account? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. It seems that I can only send messages to my iCloud account from the iMac. Problems with email. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. If I changed my email address I would be bound to lose something important. Thanks for the suggestion. Just goes straight to outbox, then tries to send . Comic should be in the grade given in the listing title. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. I cannot send even the simplest of messages this morning. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Looking through previous posts I see this has been a regular problem. Has anyone experienced this problem. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 16h05. I've got a "failed delivery message". Rachel Rickard Straus, Financial Mail On Sunday 23-04-2021 I can send test messages to my iCloud e-mail but not other addresses. 3) Import all of your contacts from your old account to your new one. MisterW, bobpullen. Thanks That is because he has a Virgin Media email address, which would be deleted if he switched away. By coincidence(? 23-04-2021 This amount is subject to change until you make payment. 23-04-2021 So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I then asked them to login to BT webmail and send me another email and that one came through straight away. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. We have received reports that emails to btinternet.com email addresses are being blocked. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. The accounts work on BT Webmail, both to receive and send. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 15h04. Today all of our emails addresses would receive, but not send. We have received reports that emails to btinternet.comemail addresses are being blocked. Any ideas? on Delays in Emails being delivered can arise from a multitude of reasons. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. ), on I have it in a notepad file as well if that makes it more readable. 11h05. on We always endeavour to grade correctly and. Announcements, Guides & Community Updates. What can be done to fix this problem please? Have you had the chance to try the steps in the article below? Looks like no ones replied in a while. What does this mean? on We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. I've got a "failed delivery message". Solved: Unable to send email from Outlook app - BT Community You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Refunds. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. About 4 days letter I get a reply saying the message could not be delivered. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. What do I have to change to make my emails send? Rest assured that we'll do our best to assist you or get you pointed in the right direction. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Virgin Media says email accounts are only available to current customers. What does this mean? I installed the outlook App on my iPad and it works perfectly I'm afraid. This is going to need looking at by their email support team. on Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. So it seems to be something between Android and BT Mail. 16:52 EST 04 Mar 2023. 13-07-2019 BT need to deal with this at a high level, NOT an individual user's account. Any ideas? Neither of these has solved my problem. Its probably not directly relevant to your problem, but who knows with Apple!! How can we as customers get BTs attention and ensure that there is a fix? Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I can't afford the risk.'. Here are some answers to help you. While members are not getting emails, they do appear as posts on the Google Groups page. Log out of your email account then, Using an email program? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). The other two people that are having the same problem are using Samsungs, but haven't said which model. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. As soon as I removed that link all was well again. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Does anybody have any idea how I can resolve this, other than changing ISP. 21h18, I have got my email working again. Though any rejection on our side should be returned back to the sender as a bounce. I consistently receive this warning: whenever I try. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. I have entered the SMTP and IMAP details correctly but it still won't send. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Email headers can be found by looking at the email item's properties. TalkTalk allows you to access your email account for 12 months after you switch. It's reassuring not to be alone. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. BT L1 agent wasn't able to resolve and it has been passed to their email support team. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. on It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Accounts that are inactive for six months . If everything works fine in webmail, you may need to check your program settings. 23-04-2021 A forum where Apple customers help each other with their products. I feel there is something going between Google and Apple. 5) Set up an auto-responder message on your old email address. 19h39. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 09-07-2019 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 14-07-2019 This sounds fiddly, but isn't necessarily. 26-08-2021 26-08-2021 Using webmail?
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