The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The panel decides which services they review based on various criteria. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Our employees and contractors carrying out work will show you an identity card. Reporting repairs Home. View my payslip. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. As a council housing tenant, you are entitled to a good standard of living. Well, theres so much on offer and heres just a few of the highlights! For further information please contact the Involvement Team by: Civic Centre Were delighted that you want to come and work with us. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. <>>> A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. NE8 1HH Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. London We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Unfortunately, this job posting is expired. Homepage for Gateshead Councils Benefits and Council Tax information Please ask your Neighbourhood Housing Team for details. East Ham Read more about the Housing Capital Investment Programme. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Gateshead Now is a collection of the latest news from Gateshead Council. The site has been designed with residents and local groups to ensure it is easy to use. This covers things like outside painting, replacement windows and annual gas servicing. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Gateshead Council. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Copyright Andy T - 2021. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The council is responsible for most repairs to your home. These are repairs which need quick attention and don't need an inspection first. We will tell you in advance when any work like this will happen. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Thursday 26th January 2023. % %PDF-1.5 182-184 High Street Always ask to see this card before letting anyone into your home. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. 27,852 - 30,151 a year. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Do you want to work with us in helping to create spaces that are great to work and/or live in? The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Visit directory. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Complain to the housing ombudsman The housing ombudsman is a free and independent service. E6 2JA. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Our housing offices are currently closed to the public. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. You can create a free account to post activities, services and promote organisation working in Gateshead. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. What are the costs and charges at Watergate Court. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Housing Disrepair It is also possible to claim for any damage that may have been caused during repair works. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. As a tenant you are not automatically covered for any of your home contents. I have got this complaint, they monitor it and see it through to the end. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. We are Gateshead Council's Housing Team. Gateshead Council 4.0 . Gateshead Council aims to complete the backlog by late March next year. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. There's also additional service charges from 115.85 a week, this cost is eligible . Planned repairs usually need an inspection before work is done. If so we can help you claim compensation on a NO Win, NO Fee basis. :L+Ftc[Sdu|^Y^. You should report any damage to your local housing office. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. The contractors are currently repairing seven properties a week. They should all be done. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Please continue to be patient, as we are experiencing a high volume of phone calls. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Regent Street View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. endobj Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. If this is not possible, we will replace with the items we hold in stock. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Work to the outside of your home may not need an appointment. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Time to have your say on the future of our leisure service. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. You have the chance to buy up to 10 additional holidays per year. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. The report found the repair centre's ability to handle calls was deemed 'critically low'. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Top Jobs in Gateshead, England. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The team were very helpful and understanding of my dangerous situation. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. However, our partners are continuing to deliver a series of . Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. This includes both small leaks and emergency repairs. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. <> Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Repairs & Voids. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We will need to look at what has been damaged so please don't throw anything away. Gateshead, England. Youll be paid a competitive salary plus additional allowances where relevant. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Call us on 0333 050 8887 to start the process or fill in the form. If so, please keep reading as youre just what were looking for! All rights reserved. We have guidelines on how long different repairs should take. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. endobj Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Our business support events remain cancelled for now. This is commonly known as filing a compensation claim for despair against a housing association landlord. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. You have the right to appeal if you don't agree with a decision to charge you for repairs. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. 0191 433 3174. housingadvice@gateshead.gov.uk. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. "The garages at Leam Lane had already been condemned, and we were working towards . Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If you continue to miss appointments for repair work you may be charged. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Don't worry, we can still help! You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly.
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