I gave alot of money for an item from ebay to a seller. You might be asking, Do private sellers have to accept returns? The answer is No. - edited If you lash back at them rudely, it will be much harder to work together to resolve the dispute. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. In this case you can: Refund the buyer and get the item back. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. If you are scared to start eBay because of the fear of returns, dont be. Message 3 of 7 latest reply 1 Helpful This is how it is and one of the risks of doing business on eBay. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. This can be useful when the buyer isn't completely satisfied with their purchase. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you havent received an item, we usually refund your money immediately via PayPal. Since last Fall, a Top Rated Seller does not need proof. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. The eBay Resolution Centre is at the bottom of this page. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Before you can send an item back to the seller, youneed to start a return. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. After contacting the seller, it's up to you whether you want eBay to step in. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. You accept returns in your policy, and the buyer changed their mind about a purchase. I sent him a message apologizing and requesting more information and photographs of the damage. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Shipping has definitely been delayed with everything going on. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You can also check the progress of your return request at any time. You can choose to add a message to the buyer. Check out our FREE intro Workshop! This months episode of the eBay Seller Spotlight podcast is live! Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. If the buyer is responsible, choose your return address from the dropdown menu. 17 votes, 21 comments. Some people think private sellers have to accept returns and this is just not the case. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. You know its interesting that the post I read before yours says If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Ebay sides with buyers in not as described claims. Please read the rules In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Copyright 1995-2023 eBay Inc. All Rights Reserved. To request a return, select the item you want to send back from your recent purchases above, or use the button below. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Do I need to pay extra for the eBay Money Back Guarantee? Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. If you're not able to resolve things with the seller, you can ask us to help. SelectExamples of alternative shipping arrangements below for more information. See our page on. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. International shipment of items may be subject to customs processing and additional charges. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Tip What does the eBay Money Back Guarantee cover? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the problem is small, I take advantage of the eBay partial refund policy. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Copyright 1995-2023 eBay Inc. All Rights Reserved. Your item didn't match the listing, or it arrived faulty or damaged. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Is there anything you can do? where! Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Some business equipment categories that may be covered by the. I dont have to pay to get the item back and the person is happy because I resolved their problem. Learn more about our Condition of returns policy. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Received a damaged item with a missing part. Tune into our last eBay for Business podcast episode of 2022! When the seller replies, we'll send you an email with details of the next steps. I threw everything away". 01:47 PM. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Print an eBay return label Tip After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Copyright 1995-2023 eBay Inc. All Rights Reserved. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. In this case, I just try to do damage control. How to issue a partial refund after the item is returned. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I first contact the buyer and find out what is wrong with the item. This is a good option for low-value items. This will help make you a top seller and keep money in your pocket! If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Something went wrong. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Tip Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I have reported the buyers, but I still have all 12 returns counting against me. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Covers your purchase price plus original shipping on virtually all items. When a buyer opens a return request the funds related to the sale may be put on hold. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. 01-08-2020 Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Many buyers only make purchases from sellers that offer a returns policy. Its very, very important to take photographs for your records both using freight and Fedex and UPS. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Something went wrong. There are two categories of return requests from customers: 1. If the return request is for Item not as described, I get them to let me know why they think it is not as described. It may only be used to recoup losses when an item is returned used or damaged. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Something went wrong. And this is my fault? Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. See how to check the status of your return. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Escalate to eBay if you don't reach a resolution within 3 business days. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Regardless of the outcome, will the buyer be able to leave negative feedback? Required fields are marked *. Tip The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. What if an eBay buyer damaged an item and wants a refund? Something went wrong. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. So having a returns policy can give you a competitive advantage. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). 01-08-2020 After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. 1. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Learn more about our signature confirmation requirements. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. What if the seller doesn't offer returns? I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. My second reason for taking photographs of the items I ship? Here is a box that was shipped with FedEx. Just go to the ResolutionCenter and let us know. In some cases, your response options may differ. That does not mean that you will automatically have to accept a return and refund their money if you get a request. It sucks , but ebay says its your fault and buyers can return for an reason. Once you request a return, the seller should get back to you within 3 business days. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. The seller covers the cost of the return. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. eBay will always side with the buyer of a damaged item. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. moment, Oh, Ship! Often times, they will say something that was clearly stated in my listing. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). See our page on, Would you like us to help with an open return request? If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics.
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