Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. He claimed this was sent to me on the 3rd of Feb. I live up north too and there are 10 in my area so no excuses. Instead they have 10 of my money ( I paid for 4 trips in error!) I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf I havent received anything through the post about a fine or request to pay the charge. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. We all should back up if anyone files a case against them. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. Note, things do change and sometimes we do miss things (were only human! People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. 5. For it to be successful, you need appropriate grounds for appealing. Lease co have forwarded 2 x penalty fines. This system seems crazy. I live 90% of the time in Germany. Will I get a PCN or should I pay today on the Nissan numberplate? Hi Thanks for your post. Will also be taking a screen shot of this page to give an idea when I paid and when. I have received 3 fines for one day in June but I have never used the Dartford crossing. They have all our details, and can send out a fine snappy enough. I simply cannot believe this is allowed to continue, its a scandal. At MoneyNerd, we are passionate about simplifying finance. i think its not fair for something we have already paid for . to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. My immediate concern is I too forgot a few months ago, but paid within a few days and subsequently found out first time offenders have 14 days grace. 10. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. Exactly what has happened to me, I have appealed attaching all the payment slips/ receipts/ emails. Anyone know how to write a representation to avoid payment? I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. The C logo is one of the tricks designed to catch out foreign and non regular users. Decision: Hi If it is your first time you should certainly be fine. There is some kind of fraud going on this Dartford crossing. I have just realised I forgot to pay on the 12.11.2015 :( as sorry, Im not in condition to write well in English myself. It seems we cant pay after using the crossing, nor in advance. Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? You could get a Dart Charge penalty charge notice for several reasons. If you forget to pay for round trip crossings made on the same day should it count as first offence all together? Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. Thank you. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. Local residents put up with enough and should not be put out further by the crossing. Not giving you the option to pay the normal fare when its your first time? Yours faithfully, [Your signature] Download letter docx ( 14 KB) Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. (Didnt know as nobody showed me what they wrote in the system and I also did not signed any document confirming my address). I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. However, we recognise that dart Charge is a big change for drivers, so we are doing everything we can to help people understand the changes and avoid penalties. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. I watch English TV and I have seen programmes where these debts are put into the hands of bailiffs who have Automatic Number Plate Recognition Cameras, they are everywhere and if your car passes one it will be flagged up immediately, then you get followed and stopped and if you do not pay the fine, which will get massive in time, they will confiscate your vehicle. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. I would get in touch with them and explain what happened. i have recieved another letter stating i havent paid and now have a fine of 107.50. See the section above for more details, or join up here. I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. :( Thank you. If you want to take the matter to an independent adjudication, you must show that: There are other compelling reasons for challenging a Dart penalty charge. Hi Karen How much will I be fined if I forget to pay the dart charge: The penalty charges are as follows: Non-payment after one day: 70.00. Ive added the fact I was distracted because I was on my way to a meeting with Essex social services representing a friend who is applying to adopt. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. Im in a similar position. This system even by government standards is pathetic. Here is the body of a letter I have just sent, I appeal on the grounds of me having already paid the toll on 06/03/2015 when I returned home which was 10 hours after I had driven through the tunnel, see receipt attached ( FJ number 15942354 ref 150306202820006579EOE.) I have just got back from holiday today and have paid the two way toll charge of 5. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. Is this now common practice? I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. One place for strangers to pay would be helpful. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). That sounds horrific can you send the full story? Lets see if they are human. Hi, I refuse to pay a penny!! One of these is that you are the owner of the vehicle. Stephanie Slater was working at Shipways estate agency in Great Barr when she was kidnapped and held for ransom by Michael Sams in January 1992. (6) where are the payzone retail outlets in my area. According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Anyone know who is in charge of this? The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. In a lease van. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Husband will not be impressed with me getting a fine!! first offender for goodness sake the criminals are those extorting money out of people, such as government no less. 1) I stopped at the motorway service station near to the crossing, and I was amazed that there was no facility to pay for crossing Why no Pay zone on the M25,close to the crossing ?. Herve. Telephone 0330 460 5297 (local rate) to pay using our automated payment line or Contact Centre. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). All rights reserved. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. The problem was I never saw the notification Until 16 days later as I was abroad on holiday. Maybe you forgot to pay or deliberately didnt pay the toll. Will I get charged? On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? Advised them i had already done this and sent proff of payment made on the 8th of Feb. They are saying that a penalty charge notice was issued on 09/02/2015 but I never received this. Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. Sorry to hear that. i.e. How to pay penalty without any letter to do? Motorists must pay a fee to use the tunnel, although exemptions exist. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. I hope you found the information helpful and that it helps you decide what to do. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? Make sure you keep a record of making the payment. there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. The system seems to be extremely clogged. So the cycle begins again. (1). I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. :(, Tommy, 4. This option lets you pay for pay for individual crossings up to 12 months in advance. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. Hello You can pay for the Dartford Crossing at certain shops. We subsequently received two penalty charges. I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. This allows them to pay the original charge rather than the full fine. In the first month alone, potential fines amounted to 21 million. I remembered to pay at 2 minutes past midnight Aaagh! If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. I have driven through Dartford crossing yesterday, but I forgot to pay. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. Couldnt believe it Thank you for this page guys. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. the hire vehicle company also charging me 35.0 for each incident. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it.
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